The lack of a platform, as everything was managed through printed brochures, not only limited accessibility but also made it difficult to update and distribute information. By not offering support in multiple languages and relying on static materials, users who did not speak the primary language were excluded. This was especially relevant since many of the clients are Latino and mostly speak Spanish but not English, while in some cases, their family members speak English but not Spanish. The need for a bilingual and digital solution became crucial to improve accessibility, increase customer satisfaction, and expand the user base. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.